Victor Valley College partnered with Acevox to lead a research initiative focused on defining what a “5-Star” experience entails.
Client
- VVC
VVC
Services Provided
- Research & Strategy
Research & Strategy
- Data Visualization
Data Visualization
- Higher Ed Consulting
Higher Ed Consulting
- Brand Strategy & Positioning
Brand Strategy & Positioning
The Goal
Deliver a research-driven report that would help VVC identify key gaps, improve the experience for both students and staff, and align internal teams around a shared vision for excellence. The objective was to move beyond surface-level feedback and create a strategic, actionable tool that could inform both immediate improvements and long-term planning.
The Challenge
The research strategy combined in-person and virtual interviews, a comprehensive UX audit, SEO and social media evaluations, and competitor analysis. The challenge was not only to gather meaningful insights but to distill them into a clear, accessible format that could drive alignment and action across the institution.
The Approach
Research-Backed Strategy Meets Accessible Design and Actionable Insights.
Acevox conducted a comprehensive research initiative combining qualitative insights, a full digital UX audit, SEO and social media analysis, competitor benchmarking, and a thorough review of institutional processes.
The resulting insights were distilled into a dynamic report that blended strategic narrative, data visualization, and clean, accessible design. Each section was crafted to highlight actionable themes and support campus-wide improvement. The final product served as both an internal roadmap and a visual reflection of VVC’s commitment to elevating the student and staff experience.
The resulting insights were distilled into a dynamic report that blended strategic narrative, data visualization, and clean, accessible design. Each section was crafted to highlight actionable themes and support campus-wide improvement. The final product served as both an internal roadmap and a visual reflection of VVC’s commitment to elevating the student and staff experience.
The Outcome
Actionable Insights With Lasting Impacts.
The 5-Star Experience report is now a foundational tool in VVC’s strategic planning. It has empowered leaders to prioritize initiatives, align departments, and take measurable steps toward improving every aspect of the student journey. Because Acevox handled both the research and the creative, the outcome was holistic connecting student and staff voice, institutional insight, and design clarity in a single, highly usable resource
